Contact Us
You have questions?
Feel free to contact us via email or the form on this page, and we’ll be thrilled to help!
We usually reply within 24 hours, but processing your requests on weekends may take longer.
Response Hours for Support:
Monday - Friday: 8:30 AM - 4:30 PM
In case you need personal assistance, please do not hesitate to contact us via email.
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FAQs
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Is Chumba Casino legal in my state?
Chumba Casino is legal in 46 US states, except Connecticut, Idaho, Michigan, Montana, and Washington, using a sweepstakes model. In Idaho, only Gold Coin play is allowed. Check your state’s laws to confirm eligibility. Always verify with Chumba’s terms.
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How long does it take to receive Sweeps Coin redemptions?
Sweeps Coin redemptions take 5-10 days, including up to 5 days for first-time verification and 1-5 days for processing. Gift cards arrive in 24 hours. Skrill or bank transfers are common methods.
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Can I play Chumba Casino games for free?
Yes, Chumba offers free play with 2,000,000 Gold Coins and 2 Sweeps Coins at sign-up. Daily logins add 200,000-250,000 Gold Coins and 1 Sweeps Coin, no purchase required.
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What’s the difference between Gold and Sweeps Coins?
Gold Coins are for fun, non-redeemable play. Sweeps Coins, used in sweepstakes mode, can be won or earned free and redeemed for cash (100 SC minimum) or gift cards (10 SC).
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Is the Social Casino available in my location?
Chumba is available in 46 US states, excluding Connecticut, Idaho, Michigan, Montana, and Washington. It’s also legal in Canada, except Quebec, for players 21+. Verify your location on Chumba’s site.
